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Q&A

 


HOW TO MAKE PAYMENT?


We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy policy. By visiting this website, you are accepting the policy described herein. m us within 24 hours after submitting the reservation, please contact us again.

1.Payment by credit card

You can make the payment through secure system of ONEPAY (our payment gateway) and VIETCOMBANK (our acquirer ID) with whom we contract for payment transactions.

After receiving your confirmation about using the services with us, we will send you the invoice and the link on the website of ONEPAY where you can make the online payment by credit card. To protect credit card transactions, we currently use Secure Socket Layer technology to encrypt credit card information during transit.

2.Payment by Western Union

PLEASE MAKE PAYMENT TO OUR ADDRESS AT:

                                 Receiver:     Mr. Nguyen Van Hien
    Identification card number:    023488179
                            Company:    VIET CRUISE Co., Ltd.
                            Address:    154 Thong Nhat street, Go Vap Dist, HCMC
                                    Tel:    +84 8 38233189
                              Hotline:    +84 0918 169 043
                                    Fax:    +84 8 38236190

After completing the transfer, do not forget to advise us the Money Transfer Control Number (MTCN - 10 digits), sender's name, address (Province/State & Country).

3.Payment by bank transfer

PLEASE MAKE PAYMENT TO OUR BANK ACCOUNT AT

   Company Name:    VIET CRUISE Co., Ltd.
   VND Account No.:    007.100.070.0763
   USD Account No.:    007.100.070.0764
   Bank Name:     JOIN-STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM – HO CHI MINH CITY BRANCH
   Bank Address:    239 LE QUANG DINH, WARD 7, BINH THANH DISTRICT, HO CHI MINH CITY, VIETNAM    
   Swift Code:    BFTV VNVX007

 

4.Payment In Cash

Just apply for hotel booking or tour package service. If you prefer the payment in cash, we require only some sum of the payment, for example one night for the hotel booking or 30% of total amount for tour booking to be paid in advance to secure the booking. The balance of payment can be settled after you arrive to Vietnam. ult in a cancellation charge. This includes shortened stay requests or revised dates.


CREDIT CARD REFUNDS


All refunds required in the event of cancellations, amendments, or early check-out will be credited to your card within 10 business days.


INSURANCE


Insurance is not included in the tour cost but we can assist you to buy the travel insurance with the companies in Vietnam such as Bao Viet, AA, AIA… Otherwise we highly recommend you arrange the travel insurance at your side before making the journey.


PRIVACY POLICY


1.What information we collect?

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, we may collect details such as your name, address, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers or e-mail address.

2.How we protect your personal information?

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, we currently use Secure Socket Layer technology to encrypt credit card information during transit.

3.How we use your personal information?

We generally collect your personal information for the following purposes:

  • To provide you with the requested products and service.
  • To process your travel arrangements and other transactions;
  • To contact you about these services
  • To conduct marketing activities and market research.

Some of the personal information we collect will be essential for us to be able to accurately identify who is using the service. Other types of personal information we collect will help us to profile who is using our services and what their interests are.

4.With whom we share your personal information?

We may share your personal information with the third parties we employ to perform services on our behalf, such as web hosting services, data analysis, to market our products and services, to handle credit card transactions and to otherwise provide you with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to protect ourselves against liability, to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

In these situations, we will prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.

5.Our Policy Concerning Cookies.

To serve you faster and with better quality, we use "cookie" technology on our Site. Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user by remembering information about the user's visit to the web site. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and e-mail addresses and passwords needed to access the Site. If you disable cookies, you might not be able to access important functions or features of this Site and your use of the Site may be limited. The cookies used on this Site are associated with a user's Personal Data.

6.How You Can Access or Change Your Personal Information?

If you wish to update any Personal Data you have previously provided, or to exercise any right of access.


HOW TO MAKE RESERVATION


After making the online booking, you will receive an automatic response informing that your booking is successfully submitted. At this stage, this auto-response does not mean that the booking is confirmed. The reservation status is followed up within 24 working hours and be confirmed via email, except special cases such as holidays, weekends etc. If you do not receive any confirmation from us, please contact directly to our email: contact@vietcruisetours.com or our hotline +84 96 7003820 (available for Whatsapp/Viber).

WHY BE WITH US


We are a team of enthusiastic tour guide who travel through Indochina by our career. We did our job day by day, our happiness is your joy of our service. Just in time, we would like to bring our colorful life to you and do it become a colorful trip. Don't be doubt about our experience, we know clearly what you are interested in, what you wish to see during the trip. Come to us, you got these following benefits:

  • A system of reasonable pricing hotel all over Vietnam is strictly co-corporate with us.
  • Lowest deposit for tour & hotel booking. Cancellation time is always shorter than other agencies. No deposit for any excursions is booked via call on arrival Ho Chi Minh city
  • Free of Visa on arrival service for customer who books full trip through out Vietnam.
  • Unique tour with unique itinerary by experienced guide team.
  • No shopping if not required, no hidden fee during tour.

THINGS TO DO